Official advice for New Zealanders living and travelling overseas

Financial difficulties

If you lose your money and credit cards in a remote location, this is likely to mean a delay in accessing funds from home. 

As a New Zealand citizen overseas, you have no right or claim to financial assistance from the New Zealand Government. If you find yourself in financial difficulties overseas, you can:

  • Have your friends, family, or employer transfer money to you overseas through a commercial agency such as Moneygram or Western Union,  phone 0800 270 000 from New Zealand or go to http://www.westernunion.co.nz/ to find the telephone number of the branch which is closest to you.  This is generally the easiest and quickest way to access emergency funds overseas.
  • Contact the issuing bank/agency to notify lost or stolen credit cards and traveller’s cheques.  Most main banks have a website with advice and international free phone numbers.
  • Ask your credit card company if they can advance funds temporarily.
  • Arrange a funds transfer through your bank.
  • Check your bank's website for international free calling numbers to report losses and seek assistance. Most main banks have a website with advice and international free phone numbers.

ANZ - http://www.anz.co.nz/personal/ or + 64 9 522 3010

ASB - http://www.asb.co.nz/ or + 64 9 306 3000

BNZ - http://www.bnz.co.nz/  or +64 4 473 5901

Kiwibank - http://www.kiwibank.co.nz/ or +64 4 473 11 33

Westpac - http://www.westpac.co.nz/ or +64 9 914 8026

TSB - http://www.tsb.co.nz/ or + 64 6 968 3700.

We can help by:

  • Assisting you to contact family or friends to help you in transferring funds, if you are having trouble making contact with them.
  • Transferring funds through the Ministry or via one of our embassies when there is no other option, for a fee.
  • Discussing other ways of resolving financial issues if none of the above options are successful.

We cannot:

  • Pay your hotel, travel or other bills, legal or medical expenses or costs of returning a body to New Zealand.
  • Give you money.

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