The Government is committed to helping New Zealanders overseas where we can. But the international situation is complex and changing quickly, and some things are out of our control.
If you are a New Zealander overseas you must register your details on SafeTravel to receive important country or territory specific information. It is important that you keep your SafeTravel registration details up to date so that you continue to receive updates. If your original travel plans have changed and you are unsure how long you will be overseas for you may want to set a longer term 'date of departure' in your registration details. This will ensure that you continue to be registered on SafeTravel as travelling or residing in your location, and continue to receive SafeTravel messages. Once you return home you should update your registration details to show that you are no longer travelling.
Where New Zealanders have the option of travelling commercially to get to New Zealand they should seriously pursue that, or prepare to stay safely where they are. We recognise that not everyone who wants to return home will be able to do so, and that this may be distressing for New Zealanders, their whānau and friends.
In some locations, where New Zealanders are unable to depart due to the ongoing border closures and domestic travel restrictions, and concerns about their ability to shelter in place, we are working with the airline industry and partners to help New Zealanders return home.
Assisted departure (repatriation) flights should not be relied upon to get home. We will continue to look at options to help New Zealanders return home where this is possible and can be done safely. We will also continue to provide consular advice and assistance to New Zealanders wherever they find themselves during this pandemic crisis. Please contact the 24/7 New Zealand consular assistance line on +64 9 920 2020 or email firstname.lastname@example.org if you are seeking consular assistance.
For more information about returning to New Zealand, including transit information and New Zealand's isolation requirements upon arrival, please read through our information here.
Reviewed:27 Apr 2020, 14:00
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