You should let your insurance company know about your illness or injury as soon as possible. If you’re making an insurance claim, you will likely need proof of your injury and any medical attention you received. Keep receipts and ask for documentation.
In some places, you may be denied treatment until you have made an upfront payment or handed over your insurance details, even in a life-threatening situation.
If you are changing your plans, you might also want to contact your family, friends, or employer in New Zealand.
New Zealand embassies, high commissions and consulates are there to help New Zealand citizens when they’re having difficulty overseas.
A New Zealand consular officer can:
A New Zealand consular officer cannot:
If you are injured overseas and need treatment after you return to New Zealand, it might be covered by New Zealand’s Accident Compensation Corporation (ACC). ACC does not cover treatment overseas.
Ask the doctor, dentist, or hospital for a medical report describing the incident, injury, and treatment you received. You will need to provide this report to ACC to make a claim.
Find out more on the ACC website.
